Call termination issues

Incident Report for Infinity

Resolved

This incident has been resolved.

Posted Nov 23, 2021 - 15:15 GMT

Update

After several hours of monitoring we have found that the issue has been resolved.

Posted Nov 23, 2021 - 15:15 GMT

Monitoring

We have seen instances where some calls are terminating early.

We have restored service, and are monitoring the situation closely.

We have begun the Root Cause Analysis process.

Posted Nov 23, 2021 - 10:12 GMT

This incident affected: UK Telecoms Carriers (UK Carrier B, UK Carrier S), International Telecoms Carriers (International Carrier B, International Carrier DL), and US Telecoms Carriers (US Carrier DL, US Carrier B).