Packet Loss to LA

Incident Report for Infinity

Resolved

The issue has been resolved by our carrier.

Our systems automatically rerouted to our NYC gateway so there was no impact to call routing.

Posted Jan 12, 2017 - 20:44 GMT

Monitoring

Packet Loss has subsided but we are continuing to work with our carrier and are monitoring the situation.

Posted Jan 12, 2017 - 20:24 GMT

Investigating

We have received alerts of packet loss to the LA area.
Due to the high percentage of packet loss, the Infinity servers have intelligently re-routed calls via our New York data center.

We are working with our carriers to route around the disruption

Posted Jan 12, 2017 - 20:20 GMT

This incident affected: US Telecoms Carriers (US Carrier DL).