All Systems Operational
Core Tracking Service ? Operational
Infinity Portal ? Operational
Infinity API ? Operational
Caller Insight Service Operational
UK Phone Carriers ? Operational
US Phone Carriers ? Operational
International Phone Carriers ? Operational
UK Leased Lines Operational
PBX UK Maidenhead Operational
PBX UK Maidenhead Host 01 Operational
PBX UK Maidenhead Host 02 Operational
PBX Conference UK Maidenhead Host 01 Operational
PBX UK London Operational
PBX UK London Host 01 Operational
PBX Conference UK London Host 01 Operational
PBX US New York Operational
PBX US New York Host 01 Operational
PBX Conference US New York Host 01 Operational
PBX US Los Angeles Operational
PBX US Los Angeles Host 01 Operational
PBX Conference US Los Angeles Host 01 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Core Tracking Service ?
Fetching
Infinity Portal ?
Fetching
Infinity API ?
Fetching
PBX UK Maidenhead Host 01
Fetching
PBX UK Maidenhead Host 02
Fetching
PBX Conference UK Maidenhead Host 01
Fetching
PBX UK London Host 01
Fetching
PBX Conference UK London Host 01
Fetching
PBX US New York Host 01
Fetching
PBX Conference US New York 01
Fetching
PBX US Los Angeles Host 01
Fetching
PBX Conference Los Angeles Host 01
Fetching
Past Incidents
Mar 24, 2017

No incidents reported today.

Mar 23, 2017

No incidents reported.

Mar 22, 2017

No incidents reported.

Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017
Resolved - Our systems are showing that DNS resolution of BT IP addresses is now occurring normally again and our platform has worked through the backlog, so there is no longer a delay in tracking events showing in the Portal, APIs and real-time Caller Insight systems.
Mar 17, 19:06 GMT
Identified - We are currently experiencing a tracking event processing backlog caused by delays in reverse DNS lookups on BT IP address ranges.

There is no impact to phone calls, however our APIs, Portal and Caller Insight applications may not be showing fully up to date information at this time. Tracking data is not being lost, and will be processed at a slower rate until the outage at BT's nameservers subsides.
Mar 17, 18:58 GMT
Mar 16, 2017

No incidents reported.

Mar 15, 2017

No incidents reported.

Mar 14, 2017

No incidents reported.

Mar 13, 2017

No incidents reported.

Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.

Mar 10, 2017

No incidents reported.