In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 06:00 BST
Scheduled - We will be performing routine maintenance on some of our servers that power customer reporting in the Portal. During the maintenance reports for individual installations may be unavailable for a few minutes, and real time data may be delayed.

We will be performing this maintenance from Tuesday 2018-05-29 to Friday 2018-06-01 between 06:00 and 08:00 London time / 01:00 - 03:00 New York time.
Core Tracking Service   ? Operational
Infinity Portal   ? Operational
Infinity API   ? Operational
Caller Insight Service   Operational
UK Phone Carriers   ? Operational
US Phone Carriers   ? Operational
International Phone Carriers   ? Operational
UK Leased Lines   Operational
PBX UK Maidenhead Operational
PBX UK Maidenhead Host 01   Operational
PBX UK Maidenhead Host 02   Operational
PBX Conference UK Maidenhead Host 01   Operational
PBX UK London Operational
PBX UK London Host 01   Operational
PBX Conference UK London Host 01   Operational
PBX US New York Operational
PBX US New York Host 01   Operational
PBX Conference US New York Host 01   Operational
PBX US Los Angeles Operational
PBX US Los Angeles Host 01   Operational
PBX Conference US Los Angeles Host 01   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Core Tracking Service ?
Fetching
Infinity Portal ?
Fetching
Infinity API ?
Fetching
PBX UK Maidenhead Host 01
Fetching
PBX UK Maidenhead Host 02
Fetching
PBX Conference UK Maidenhead Host 01
Fetching
PBX UK London Host 01
Fetching
PBX Conference UK London Host 01
Fetching
PBX US New York Host 01
Fetching
PBX Conference US New York 01
Fetching
PBX US Los Angeles Host 01
Fetching
PBX Conference Los Angeles Host 01
Fetching
Past Incidents
Jul 21, 2018

No incidents reported today.

Jul 20, 2018

No incidents reported.

Jul 19, 2018

No incidents reported.

Jul 18, 2018
Completed - The scheduled maintenance has been completed.
Jul 18, 06:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 BST
Scheduled - We will be performing maintenance on our Infinity Portal. No downtime is expected during this period.
If you experience any issues outside of these times please contact support.
Jul 17, 10:52 BST
Jul 17, 2018
Completed - The scheduled maintenance has been completed.
Jul 17, 07:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 06:30 BST
Scheduled - We will be performing scheduled maintenance on our UK PBX and Conference Maidenhead servers at 06:30 London/01:30 New York/22:30 Los Angeles. During this period there will be two short periods (<60s) where the PBX and Conference services will be restarted, during this time you will not be able to make or receive phone calls if you are registered on the PBX service.
Jul 16, 10:23 BST
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Completed - The scheduled maintenance has been completed.
Jul 12, 06:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 06:00 BST
Scheduled - As part of our ongoing database maintenance we will be migrating our Core configuration database to new hardware on Thursday morning 12/07/2018 (06:00 - 06:15 London time / 01:00-01:15 New York time).
During this time Portal and API requests will be intermittently unavailable.
Additionally Salesforce Caller Insight will also not be operational at this time.
There will be no impact to visitor tracking or phone calls.
We do not expect this to take longer than 15 minutes and will be monitoring the process closely.
If you experience any issues outside of these hours please call support.
Jul 10, 14:28 BST
Jul 11, 2018

No incidents reported.

Jul 10, 2018
Completed - The scheduled maintenance has been completed.
Jul 10, 06:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 BST
Scheduled - We will be performing maintenance on our Infinity Hub.
We do not expect any downtime during this period.
If you experience any issues outside of these times please contact support.
Jul 9, 14:58 BST
Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.