All Systems Operational
Core Tracking Service ? Operational
Infinity Portal ? Operational
Infinity API ? Operational
Caller Insight Service Operational
UK Phone Carriers ? Operational
US Phone Carriers ? Operational
International Phone Carriers ? Operational
UK Leased Lines Operational
PBX UK Maidenhead Operational
PBX UK Maidenhead Host 01 Operational
PBX UK Maidenhead Host 02 Operational
PBX Conference UK Maidenhead Host 01 Operational
PBX UK London Operational
PBX UK London Host 01 Operational
PBX Conference UK London Host 01 Operational
PBX US New York Operational
PBX US New York Host 01 Operational
PBX Conference US New York Host 01 Operational
PBX US Los Angeles Operational
PBX US Los Angeles Host 01 Operational
PBX Conference US Los Angeles Host 01 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Core Tracking Service ?
Fetching
Infinity Portal ?
Fetching
Infinity API ?
Fetching
PBX UK Maidenhead Host 01
Fetching
PBX UK Maidenhead Host 02
Fetching
PBX Conference UK Maidenhead Host 01
Fetching
PBX UK London Host 01
Fetching
PBX Conference UK London Host 01
Fetching
PBX US New York Host 01
Fetching
PBX Conference US New York 01
Fetching
PBX US Los Angeles Host 01
Fetching
PBX Conference Los Angeles Host 01
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Past Incidents
Jan 21, 2017

No incidents reported today.

Jan 20, 2017
Completed - The scheduled maintenance has been completed.
Jan 20, 08:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:01 GMT
Scheduled - We will be performing routine maintenance on some of our servers that power customer reporting in the Portal. During the maintenance reports for individual installations may be unavailable for a few minutes, and real time data may be delayed.

We will be performing this maintenance from Tuesday 2017-01-17 to Friday 2017-01-20 between 06:00 and 08:00 London time / 01:00 - 03:00 New York time.
Jan 16, 11:21 GMT
Jan 19, 2017

No incidents reported.

Jan 18, 2017

No incidents reported.

Jan 17, 2017
Resolved - The backlog has subsided and processes are back to normal.
Jan 17, 16:20 GMT
Identified - We have freed up the integrations queue and events are catching up.

Real-time events should be restored immediately, while other integrations should catch up within the next hour.
Jan 17, 16:02 GMT
Investigating - We've identified delays in our integration processing pipeline. Events may be delayed by up to 2 hours between being tracked and being sent to third parties. This may also affect real time data updates to a lesser degree.
Jan 17, 14:40 GMT
Jan 16, 2017

No incidents reported.

Jan 15, 2017
Completed - The scheduled maintenance has been completed.
Jan 15, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 06:00 GMT
Scheduled - We will be performing routine maintenance on some of our servers that power customer reporting in the Portal. During the maintenance reports for individual installations may be unavailable for a few minutes, and real time data may be delayed.

We will be performing this maintenance from Thursday ***2017-01-05*** to Sunday ***2017-01-15*** between 06:00 and 08:00 London time / 01:00 - 03:00 New York time.
Jan 4, 18:04 GMT
Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017
Resolved - The issue has been resolved by our carrier.

Our systems automatically rerouted to our NYC gateway so there was no impact to call routing.
Jan 12, 20:44 GMT
Monitoring - Packet Loss has subsided but we are continuing to work with our carrier and are monitoring the situation.
Jan 12, 20:24 GMT
Investigating - We have received alerts of packet loss to the LA area.
Due to the high percentage of packet loss, the Infinity servers have intelligently re-routed calls via our New York data center.

We are working with our carriers to route around the disruption
Jan 12, 20:20 GMT
Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.